Repairs and Upgrades

If you have a broken item and want to return it for repair, please use a RP-1 for items purchased less than a year ago. For handheld devices purchased more than a year ago, please use the Handheld Repair item and select the type of device. If you are unsure which repair option applies to your device, please contact support@curdes.com for assistance.

Age limit

To arrange for a repair

1. Please order it online.
2. Enter the serial number as directed when placing the order. Note: if the serial number is lower than 4112900, check with us before ordering the repair to make sure it is still eligible.
3. Return the equipment to:
   
   Current Designs Inc.
   Repairs Department
   3950 Haverford Ave.
   Philadelphia PA 19104 US
   T: 215 387-5456
   
4. Please email tracking information for the shipment to Sales
5. Require a signature for delivery so the package is not left outside after business hours.

You should receive an email confirmation of the order after a few minutes. Please use the order number as an RMA and include it somewhere on the outside of the return package.

When we receive your package we will evaluate it and contact you if we determine the repair will cost more than the order you placed. We won't charge you extra without first getting your approval.

Shipping charges:

For Warranty Repairs: We ask that you pay the shipping costs to return the equipment to us. We will pay the charges to return it to you after the repair if the device is under warranty. This is explained in our warranty page on this web site. If your device is under warranty, please select the "Free- (or No-) Shipping" method of shipping in the checkout process. For out-of-warranty repairs, please choose domestic ground or expedited shipping, or international service.

Repair time frame:

Returned items are usually in our offices for repair for 3 to 5 days. This is usually enough time for good diagnosis, repair, and re-testing before returning the repaired equipment to you. In more complicated cases we will contact you to discuss what is going on and, potentially, to ask for your approval to go ahead.

Note: one of the most common delays arises from incomplete shipping addresses. Please be sure to provide a very clear address, including a contact phone number and email address, for the return shipment to avoid delays.

Repair warranty:

Repaired items are warranted for an additional six months following the repair, unless we find that the item is repeatedly broken from abusive handling.